Last Updated: June 4, 2026
 

1. Introduction
 

ZOVEIA CO. LTD. (Canada) ("Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
 

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you access our website, purchase products, create an account, contact us, or otherwise interact with our services (collectively, the "Services").
 

By using our Services, you acknowledge and agree to the practices described in this Privacy Policy.
 

2. Scope of This Policy
 

This Privacy Policy applies to personal information collected through:
 

• The FURLO website

• Online purchases and transactions

• Customer support communications

• Marketing communications

• Events, promotions, surveys, and giveaways

• Social media interactions with FURLO
   

This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from our website.
 

3. Personal Information We Collect
 

Depending on how you interact with us, we may collect the following categories of information:

Personal Information
 

• Name

• Email address

• Telephone number

• Mailing and shipping addresses

• Date of birth (if voluntarily provided)
   

Order and Transaction Information
 

• Purchase history

• Order details

• Shipping information

• Billing information
   

Please note that payment card information is processed directly by our authorized payment service providers and is not stored by FURLO.
 

Technical Information
 

• IP address

• Browser type

• Device information

• Operating system

• Referral URLs

• Website usage data

• Cookie identifiers
   

Communications
 

• Customer service inquiries

• Product reviews

• Survey responses

• Marketing preferences
   

4. How We Use Your Information
 

We may use personal information to:
 

• Process and fulfill orders

• Provide customer support

• Create and manage user accounts

• Communicate regarding orders and services

• Improve our website, products, and services

• Conduct analytics and performance measurement

• Send marketing communications where permitted by law

• Detect fraud and enhance security

• Comply with legal obligations

• Enforce our Terms and Conditions
   

We will only use personal information for purposes that are reasonable and necessary for our business operations or otherwise permitted by applicable law.
 

5. Legal Basis and Consent
 

Where required by applicable law, we collect, use, and disclose personal information with your knowledge and consent.
 

Consent may be express or implied depending on the nature of the information and the circumstances of collection.
 

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

6. Cookies and Tracking Technologies
 

Our website uses cookies and similar technologies to improve functionality, analyze website performance, personalize user experiences, and support marketing activities.
 

These technologies may include:
 

• Essential Cookies

• Analytics Cookies

• Advertising Cookies

• Preference Cookies
   

We may use services such as:
 

• Google Analytics

• Google Ads

• Meta Pixel

• Shopify Analytics

• Other analytics and advertising technologies
   

By continuing to use our website, you consent to the use of cookies as described in this Privacy Policy, except where applicable law requires separate consent.
 

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
 

7. How We Share Information
 

We do not sell personal information to third parties.
 

We also do not share personal information with third parties for their own marketing purposes without your consent.
 

We may share personal information with trusted service providers that assist us in operating our business, including:
 

• Shopify

• Stripe

• PayPal

• Shipping and logistics providers

• Email marketing providers

• Customer support platforms

• Analytics and advertising providers

• Professional advisors and auditors
   

These service providers may only access information necessary to perform services on our behalf and are required to maintain appropriate safeguards.
 

We may also disclose personal information:
 

• To comply with legal obligations

• To respond to lawful requests from government authorities

• To protect our rights, customers, or business operations

• In connection with a merger, acquisition, restructuring, financing, or sale of business assets
   

8. Cross-Border Data Transfers
 

Personal information may be processed, stored, or accessed in Canada, Taiwan, the United States, or other jurisdictions where the Company or its service providers operate.
 

As a result, your personal information may be subject to laws that differ from those in your country or province of residence.
 

By using our Services, you acknowledge that your personal information may be transferred to, stored, or processed outside your jurisdiction of residence.
 

9. Data Retention
 

We retain personal information only for as long as necessary to:
 

• Fulfill the purposes for which it was collected

• Maintain business records

• Comply with legal and regulatory obligations

• Resolve disputes

• Enforce agreements
   

When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws.
 

10. Data Security
 

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, loss, misuse, alteration, or destruction.
 

These safeguards may include:
 

• Secure hosting environments

• Encryption technologies

• Access controls

• Confidentiality obligations for personnel

• Security monitoring systems
   

While we strive to protect personal information, no method of transmission over the Internet or electronic storage is 100% secure.
 

11. Your Privacy Rights
 

Subject to applicable law, you may have the right to:
 

• Access your personal information

• Request correction of inaccurate information

• Withdraw consent where applicable

• Request deletion of personal information

• Request information regarding how your personal information is used
   

To exercise these rights, please contact us using the information provided below.

We may require reasonable verification of identity before responding to certain requests.
 

12. Marketing Communications
 

We may send newsletters, product updates, promotional offers, event announcements, and other marketing communications.
 

All marketing communications are sent in compliance with Canada's Anti-Spam Legislation (CASL).
 

You may unsubscribe at any time by:
 

• Clicking the unsubscribe link included in our emails

• Contacting us directly
   

Please note that transactional communications relating to purchases, account activity, warranty registrations, or customer service may still be sent when necessary.
 

13. Protection of Minors
 

Our Services are not directed to individuals who have not reached the age of majority in their jurisdiction.

If we become aware that personal information has been collected from a minor without appropriate parental or guardian consent where required by law, we will take reasonable steps to delete such information.
 

14. Third-Party Websites
 

Our website may contain links to third-party websites or services.
 

We are not responsible for the privacy practices, policies, content, or security of third-party websites.
 

We encourage users to review the privacy policies of any third-party websites they visit.
 

15. Privacy Officer and Contact Information
 

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
 

Privacy Officer
ZOVEIA CO. LTD. (Canada)
 

Email: zoveia.cdn@zoveia.com

Subject Line: Privacy Inquiry

Mailing Address: 4675 Steeles Ave. E Unit #2A38, Scarborough, Ontario M1V 4S5 
 

We will make reasonable efforts to respond to privacy-related requests within thirty (30) days.
 

16. Changes to This Privacy Policy
 

We reserve the right to modify or update this Privacy Policy at any time.
 

Any changes will be posted on this website and will become effective upon publication.
 

Your continued use of the Services following any updates constitutes acceptance of the revised Privacy Policy.
 

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.