1. Service Operator

This website and all related services (the “Service”) are operated by ZOVEIA CO. LTD. (Canada) (hereinafter referred to as the “Company”).
By accessing, browsing, purchasing from, or otherwise using this website, you agree to be bound by these Terms and Conditions.

2. Acceptance of Terms

By using the Service, creating an account, or placing an order through this website, you acknowledge that you have read, understood, and agreed to comply with these Terms and Conditions.

The Company reserves the right to modify, update, or replace these Terms at any time. Any changes will become effective immediately upon posting on this website. Continued use of the Service after such changes constitutes acceptance of the revised Terms.

3. Membership and Registration Obligations

When registering for an account, you agree to:
 

• Provide accurate, complete, and current information.

• Maintain and promptly update your information as necessary.

• Not impersonate any other individual or entity.

• Use the Service only for lawful purposes.

The Company reserves the right to suspend or terminate accounts containing false, misleading, duplicate, or inappropriate information.

4. Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

If you become aware of any unauthorized use of your account or any security breach, you must notify the Company immediately.

The Company shall not be liable for any loss resulting from your failure to safeguard your account credentials.

Accounts may not be transferred, sold, shared, or assigned to any third party.

5. Protection of Minors

Individuals under the age of majority in their jurisdiction of residence should use the Service only with the involvement and consent of a parent or legal guardian.

By using this website, you represent that you have the legal capacity to enter into binding agreements under applicable law.

6. Acceptable Use

You agree not to:
 

• Violate any applicable laws or regulations.

• Submit false, misleading, defamatory, abusive, or unlawful content.

• Infringe upon intellectual property or other rights of third parties.

• Attempt to gain unauthorized access to the Service or related systems.

• Interfere with or disrupt the operation of the Service.

• Engage in fraudulent, abusive, or harmful activities.

The Company reserves the right to suspend or terminate access to the Service for violations of these Terms.

7. Privacy

The collection, use, disclosure, and protection of personal information are governed by our Privacy Policy.

The Company strives to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

8. Electronic Communications

By creating an account, explicitly opting into our newsletter, or making a purchase, you consent to receive communications from the Company electronically, including order updates, service announcements, and promotional materials.

We comply with Canada’s Anti-Spam Legislation (CASL). You may withdraw your consent and unsubscribe from promotional communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

9. Service Availability

The Company reserves the right to modify, suspend, discontinue, or restrict access to all or any part of the Service at any time without prior notice.

The Company does not guarantee uninterrupted or error-free access to the Service.

10. Product Information

The Company makes reasonable efforts to ensure that product descriptions, images, specifications, and pricing are accurate.

However, errors may occasionally occur. The Company reserves the right to correct inaccuracies, update information, or cancel orders affected by such errors without prior notice.

Product images are provided for illustrative purposes only and may vary slightly from actual products.

11. Orders and Transactions

Order Acceptance

All orders are subject to review and acceptance by the Company.

The Company reserves the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, inventory shortages, or system issues.

Pricing

Unless otherwise stated, all prices displayed on this website are in Canadian Dollars (CAD).

Prices are subject to change without notice.

Taxes

Applicable sales taxes, including GST, HST, PST, or other legally required taxes, will be calculated and charged where applicable.

Product Availability

Product availability is subject to change without notice.

If a product becomes unavailable after an order has been placed, the Company may cancel the order and issue a full refund.

Pre-Orders

Estimated shipping dates for pre-order items are provided for reference only and may change due to manufacturing, logistics, customs clearance, supplier delays, or other factors beyond the Company's control.

12. Returns, Refunds, and Exchanges

All returns, refunds, and exchanges are governed by our Return Policy, which is incorporated into these Terms and Conditions by reference.

Please review our Return Policy for detailed information regarding eligibility requirements, processing timelines, and return shipping responsibilities.

13. Shipping

Shipping and delivery times are estimates only and are not guaranteed unless expressly stated.

The Company shall not be liable for delays caused by shipping carriers, customs authorities, weather conditions, force majeure events, or circumstances beyond its reasonable control.

Risk of loss and title for products pass to the customer upon delivery to the shipping carrier, except where otherwise required by applicable consumer protection laws.

14. International Orders

Customers are solely responsible for any customs duties, import taxes, brokerage fees, VAT, or other charges imposed by local authorities in the destination country.

The Company has no control over such charges and cannot predict their amount.

15. Product Use and Safety Disclaimer

FURLO products are designed for general pet use in accordance with the sizing, weight, and usage guidelines specified for each product.

Pet owners are solely responsible for selecting products that are appropriate for their pet based on factors including size, weight, strength, behavior, health condition, and intended use.

FURLO products are not intended as medical devices, protective equipment, rescue equipment, or safety devices.

The Company shall not be liable for injuries, losses, damages, or incidents resulting from:
 

• Improper use of products.

• Incorrect sizing or fit.

• Failure to supervise pets.

• Normal wear and tear.

• Unexpected animal behavior.

• Failure to follow product instructions or care guidelines

Hardware and Wear Disclaimer

Metal hardware, buckles, rivets, webbing, stitching, reflective materials, and other product components are subject to normal wear, aging, and deterioration over time.

Customers are responsible for regularly inspecting products for signs of wear, damage, loosening, fraying, corrosion, or deterioration and should discontinue use immediately if any safety concern is observed.

16. Intellectual Property

All trademarks, logos, product designs, photographs, graphics, text, software, website content, and other intellectual property associated with FURLO are owned by or licensed to ZOVEIA CO. LTD. (Canada).

No content may be copied, reproduced, distributed, modified, published, or otherwise used without prior written consent.

17. User-Generated Content

By submitting reviews, photographs, videos, testimonials, social media content, or other materials to the Company, you grant the Company a worldwide, royalty-free, irrevocable, non-exclusive license to use, reproduce, modify, publish, distribute, and display such content for marketing, promotional, operational, and business purposes.

You represent and warrant that you own or otherwise possess all necessary rights to submit such content.

18. Disclaimer of Warranties

The Service and all content provided through the Service are provided on an “as is” and “as available” basis.

To the fullest extent permitted by applicable law, the Company disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

19. Limitation of Liability

To the fullest extent permitted by applicable law, the Company, its directors, officers, employees, affiliates, suppliers, and partners shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from the use of or inability to use the Service or products.

In no event shall the Company's total liability exceed the amount paid by the customer for the product or transaction giving rise to the claim.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

20. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses arising from your violation of these Terms or misuse of the Service.

21. Force Majeure

The Company shall not be liable for any delay or failure to perform obligations resulting from causes beyond its reasonable control, including but not limited to natural disasters, acts of government, war, labor disputes, transportation disruptions, pandemics, internet failures, cyberattacks, utility failures, or supply chain interruptions.

22. Dispute Resolution

Before initiating formal legal proceedings, both parties agree to make reasonable efforts to resolve any dispute, claim, or controversy through good-faith negotiations.

Nothing in this section limits either party's right to seek remedies available under applicable law.

23. Termination

The Company may suspend or terminate access to the Service at any time if a user violates these Terms, engages in fraudulent activity, or otherwise harms the interests of the Company, its customers, or other users.

24. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or any transaction conducted through this website shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.

25. Contact Information

For questions regarding these Terms and Conditions, please contact:

ZOVEIA CO. LTD. (Canada)

Email: zoveia.cdn@zoveia.com
Website: www.furlo.ca
Mailing Address: 4675 Steeles Ave. E Unit #2A38, Scarborough, Ontario M1V 4S5 



FURLO, 2025 All Rights Reserved

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