Shipping & Delivery

At FURLO, we strive to ensure every order is carefully prepared and delivered as efficiently as possible.

Order Processing:

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

Once your order has been shipped, a shipping confirmation email with tracking information (where available) will be sent to you.

Personalized Products:

Personalized products, including custom engraved pet tags, may require additional production time before shipment.

Production times may vary depending on customization requirements and order volume.

Estimated Delivery Times:

Estimated delivery times begin once an order has been shipped.

Canada
7–10 business days

United States
7–10 business days

International
10–14 business days

Please note that delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on destination, customs clearance, carrier operations, weather conditions, and other factors beyond our control.

Shipping Rates:

Shipping rates are calculated at checkout based on the destination, package size, weight, and selected shipping method.

Any applicable shipping promotions will be displayed during checkout.

Customs, Duties & Taxes:

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated, these charges are the responsibility of the customer and are not included in product prices or shipping fees.

FURLO is not responsible for delays resulting from customs clearance procedures.

Shipping Delays:

While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including customs inspections, carrier disruptions, severe weather, public holidays, or other unforeseen events.

We appreciate your patience and understanding should such situations arise.

Incorrect Shipping Information:

Customers are responsible for providing complete and accurate shipping information at checkout.

FURLO is not responsible for delays, failed deliveries, additional shipping charges, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Stolen Packages:

Once a package has been marked as delivered by the carrier, responsibility for the shipment transfers to the recipient.

If you believe your package has been lost or stolen, please contact the shipping carrier directly and notify our customer support team. While we cannot guarantee replacement or reimbursement, we will do our best to assist with carrier investigations where possible.

If you have any questions regarding shipping or delivery, please contact our Customer Service through our official customer service channels.