Furlo Original Pet Tag

Gently wipe with a soft, dry cloth to remove dust and everyday traces of use. For deeper cleaning, use a diluted neutral detergent and dry thoroughly. To preserve the surface finish, avoid prolonged exposure to perfume, sweat, chemical cleaners, seawater, or high-humidity environments. Fine scratches that develop over time are a natural expression of the metal.

Laser-Engraved Area：

The engraved area is created using high-energy laser processing, revealing the natural brass beneath. Over time, with daily wear and contact, the tone will deepen into a richer, more refined patina.

The Mark of Time：

Subtle changes in the material arise from moments of companionship and everyday use.

Shipping:

Orders are typically processed within 1–3 business days.

For personalized pet tags, additional production time may be required before shipment.

Estimated delivery times:

Canada: 7–10 business days

United States: 7–10 business days

International: 10–14 business days

Please note that delivery times are estimates only and may vary depending on destination, customs clearance, carrier delays, weather conditions, or other circumstances beyond our control.

Shipping rates are calculated at checkout.

Returns:

As each personalized pet tag is custom-made to your specifications, personalized products are not eligible for return, exchange, refund, or cancellation once production has begun, except in cases of manufacturing defects or order errors caused by FURLO.

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery and we will be happy to assist.

Minor cosmetic imperfections to shipping cartons or packaging materials that do not affect the product itself are not considered defects and are not eligible for return, exchange, or refund.

For full details, please refer to our Return Policy.